Deep Cleaning Lambeth Privacy Policy

This Privacy Policy explains how Deep Cleaning Lambeth collects, uses, stores and protects the personal data of its customers in the Lambeth area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Deep Cleaning Lambeth customers and prospective customers within the Lambeth area who engage with our services, website, booking processes or marketing activities.

Who we are

Deep Cleaning Lambeth is a cleaning service provider operating in the Lambeth area. In relation to the personal data we collect and process, we are the data controller. This means we decide how and why your personal data is processed when you engage with our services.

Types of personal data we collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identity and contact details such as your name, address, service address, and any other contact details you choose to provide when you enquire about or book our services.

Service information such as details about your property that are necessary to provide cleaning services, including property type, access instructions, preferred dates and times, and specific cleaning requirements.

Booking and transaction data such as records of your bookings, services provided, dates and times of visits, and payment-related information necessary to confirm that payment has been made. We do not store full payment card details; these are processed by secure third party payment processors.

Communication data such as information contained in enquiries, complaints or feedback that you send to us, along with records of our communications with you by any contact method you choose to use.

Technical and usage data where applicable, such as information about how you interact with our website, including pages viewed, time spent on the site and basic device information. This may be collected using cookies or similar technologies where permitted by law and, where required, with your consent.

How we collect your data

We collect personal data directly from you when you contact us, request a quotation, make a booking, provide instructions, give feedback, or otherwise communicate with us.

We may also receive personal data indirectly, for example if someone else books a service at your property and provides your details as the contact person, or where technical data is collected automatically through your use of our website.

Purposes and lawful bases for processing

We only process your personal data where we have a lawful basis under data protection law. The main purposes and lawful bases are:

To provide our cleaning services: We process your identity, contact, service, and booking data to provide and manage the services you request, including arranging appointments, accessing your property where agreed, and communicating with you about your booking. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To manage our relationship with you: This includes handling enquiries, sending service-related communications, managing complaints, and notifying you about changes to our terms or policies. The lawful basis is performance of a contract and our legitimate interests in effectively managing our customer relationships.

To process payments and accounting: We use booking and transaction data to process payments via our chosen payment processors, keep appropriate financial records, and meet accounting and tax obligations. The lawful bases are performance of a contract, compliance with legal obligations and our legitimate interests in running our business.

To improve our services: We may use communication, booking and technical data to monitor performance, improve our services, train staff, and develop new offerings. The lawful basis is our legitimate interests in improving and developing our services.

To send marketing communications: We may use your contact details to send you information about our services that may be of interest to you, where permitted by law. Depending on the circumstances, the lawful basis is either your consent or our legitimate interests in promoting our services. You can opt out of marketing at any time.

To comply with laws and defend legal claims: We may need to process your data to comply with legal obligations, respond to lawful requests from authorities, or establish, exercise or defend legal claims. The lawful basis is compliance with legal obligations and our legitimate interests in protecting our legal rights.

Data sharing and processors

We do not sell your personal data. However, we may share your data with carefully selected third parties where necessary for the purposes set out in this policy.

Service providers and data processors: We may share your data with third parties who provide services to us, such as payment processing, secure data storage, customer relationship management, accounting support, and website hosting. These third parties act as data processors and only process your personal data on our documented instructions. They are required to implement appropriate security measures and maintain the confidentiality of your data.

Cleaning personnel and subcontractors: Where necessary for the performance of our services, relevant information such as your name, address, access instructions and service requirements may be shared with cleaners or subcontractors engaged by Deep Cleaning Lambeth. They are required to handle your data in line with our instructions and applicable data protection law.

Professional advisers and authorities: We may share data with professional advisers such as accountants or legal advisers, and with regulators, law enforcement or other authorities where required by law or to protect our rights or the rights of others.

International transfers

If any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place for any international transfers of personal data, such as using standard contractual clauses or relying on adequacy decisions, in accordance with data protection law.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to provide you with services and to meet legal, accounting or reporting requirements.

Booking and service records are generally kept for a period that enables us to respond to queries, manage our relationship with you and comply with applicable limitation periods for legal claims. Financial records may be retained for longer where required by tax and accounting regulations.

When we no longer need your personal data, we will take reasonable steps to delete it or anonymise it so that you can no longer be identified.

Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those who need to know it for legitimate business purposes, using secure systems and following internal procedures designed to safeguard the information we hold.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply subject to certain conditions and exemptions.

Right of access: You have the right to request confirmation that we are processing your personal data and to obtain a copy of the personal data we hold about you, along with certain related information.

Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data about you.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute and may not apply where we have a legal obligation to retain the data or where it is needed for legal claims.

Right to restrict processing: You have the right in some situations to request that we restrict the processing of your personal data, for example while we verify its accuracy or consider an objection you have raised.

Right to data portability: Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.

Right to object: You have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing. If you object to direct marketing, we will stop using your data for that purpose.

Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.

You also have the right to lodge a complaint with the UK supervisory authority if you are unhappy with how we have handled your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Applicability of this policy

This Privacy Policy applies to all Deep Cleaning Lambeth customers and prospective customers located in the Lambeth area, and to anyone who uses or enquires about our services in that area. By engaging with our services or providing your personal data to us, you acknowledge that you have read and understood this policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. When we make changes, we will revise the effective date at the start of the policy or otherwise make the updated policy available. We encourage you to review this policy periodically to stay informed about how we handle your personal data.